Bushmills Inn

Terms & Conditions

Confirmation & Cancellation:
Our confirmation is your guarantee that we will hold your room. A credit card number is required to secure the reservation. Cancellations are permitted without charge if received by 12 noon, 72 hours prior to arrival. In the event of late cancellation (within 72hrs of arrival) or a no show, a charge of the total price of the reservation will apply. Cancellations must be confirmed to the Hotel in writing and will only be confirmed after written acknowledgement by the Hotel to you with a cancellation number.

Cancellation Policy with regards to COVID-19 as of 13th March 2020:
As the situation around the coronavirus (COVID-19) continues to evolve, we are doing everything we can to ensure your safety and provide maximum flexibility. Given these unique circumstances we are making additional adjustments to our individual booking policies to give you extra peace of mind:
 
Existing Reservations
All reservations, even those described as "non-cancellable" that are scheduled for arrival before 30th April 2020, can be changed or cancelled at no charge up to 48 hours before your scheduled arrival.
New Reservations
Any reservation you make, even those described as “non-cancellable”  that are booked between today and 30th April 2020, for any arrival date up to and including 31st August 2020, can be changed or cancelled at no charge up to noon 48 hours before your scheduled arrival.
Groups
If your booking is for 5+ bednights, please contact us directly on 0044 (0) 28 2073 3000 to discuss as group policies differ.
 
During the current situation with the coronavirus we would like to ensure you that the wellbeing of our guests and employees is our utmost priority. We are actively monitoring updates from the UK Government and the World Health Organization and will continue to take measures to ensure we’re prioritising health and safety and that the highest levels of hygiene standards are maintained throughout all areas of our Hotel and Restaurant. To put your mind at ease we would like to advise of the additional measures we have put in place:
 
-Our teams are receiving ongoing briefings, enhanced operating protocols and have been trained in preventing the spread of coronavirus
- In addition to the high standard of hygiene practices which we currently have, we have increased the frequency of deep cleaning our public areas (and in particular ‘high-touch’ areas such as door handles, tills, credit card machines) and have increased our use of hospital-grade disinfectant.
-Hand sanitizer is now available in our public areas for your use.
-We are already adhering to recommended social distancing guidelines with regards to tables as our Restaurant has four sections with allows us to have tables well spaced apart.
-We will continue to adjust food and beverage service in accordance with current food safety recommendations.
 
Recommendations for our guests
-Guests are invited to wash their hands on entering and departing our Hotel and Restaurant.
-We request the use of contactless payment if possible.
 
We would like to thank you all for your understanding and cooperation and look forward to welcoming you.

Group Reservations:
For bookings of 5 bednights or more the following deposit and cancellation charges will apply:
5-10 bednights; a 10% non-refundable non-transferable deposit is required (Cancellations are permitted without any further charge if received by 12 noon, 14 days prior to arrival)
11-20+ bednights; a 25% non-refundable non-transferable deposit is required (Cancellations are permitted without any further charge if received by 12 noon, 4 weeks prior to arrival).

Check in:
Rooms are guaranteed to be ready by 3pm, however you are welcome to arrive from 12 noon and we can arrange to have your luggage stored.

Check out:
Check out time is 12 noon. Late checkout may be available upon request, however cannot be guaranteed. A late checkout fee of £40 per hour will apply.

Late night entry:
The Hotel is open from 7.00am to 11.00pm. If you expect to arrive or return later than this, please advise Hotel Reception in advance to arrange entry. When the Hotel is locked for the night you can gain access by contacting the resident Night Porter using the telephone inset at the main Hotel Reception entrance door. After 11pm, when the archway gates from the Main Street are closed, access to the Hotel is via the Dunluce Road entrance.

Pets:
In consideration of all guests, pets are not permitted in the Hotel. However, guide dogs for the visually impaired are welcome.

Smoking Policy:
There is a NO SMOKING policy throughout the Hotel. Should guests smoke in a bedroom the Hotel will charge for an additional night’s stay (a minimum of £100) as contribution to the cost of out booking new arrivals and/or the cost of fumigating the bedroom.

Children:
Children are welcome in our Bar or Restaurant until 9pm each evening. In consideration of other guests, and for their own safety, we kindly request that children remain supervised by an adult at all times.

Health & Safety:
The Bushmills Inn is an historic ‘listed building’, with much of it built long before present day building regulations, so please take extra care and, on arrival, read the important Health and Safety notice in the Hotel’s entrance porch.

Food and Beverages:
As we offer a wide variety of Menus, in our Restaurant and Bar and for Room Service, we kindly ask guests to refrain from bringing food and drink not purchased in the Hotel back to their bedrooms or public areas of the Hotel. Should you need clarification or further information, please contact us at any time.

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