THE BUSHMILLS INN NAMED AS WINNER OF CUSTOMER SERVICE EXCELLENCE AWARD AT THE NORTHEN IRELAND TOURSIM AWARDS
26th May 2016
The Bushmills Inn are thrilled to have been named as the winner of the Customer Service Excellence Award at this year’s Northern Ireland Tourism Awards. Taking place at St Columb’s Hall, Derry, the glittering awards ceremony recognises the outstanding achievements within the Northern Ireland Tourism Industry.
Tourism NI Chairman, Terence Brannigan, said: "There’s no doubt these awards are the biggest night of the tourism industry calendar and both the awardees and this city have done Northern Ireland proud. I am confident that the best practice, the innovation and the creativity demonstrated tonight will underpin Tourism NI's efforts to help move the industry on and indeed strengthen the local economy."
Brian Beattie, Marketing Director at Tennent’s NI, said, “Our congratulations go to an outstanding group of award-winners whose vision, hard work and enthusiasm are reinforcing Northern Ireland’s growing international reputation as a uniquely hospitable destination.”
Hotel Manager, Alan Walls, said “We are delighted to have been awarded this accolade as it is testimony to all the hard work and passion which our team show in continually delivering excellent customer service.”
THE BUSHMILLS INN NAMED WINNER IN 2016 TRIPADVISOR TRAVELLERS’ CHOICE AWARDS FOR HOTELS
22nd January 2016
The Bushmills Inn has announced it has been recognised as one of the winners in the UK category of the 2016 TripAdvisor Travellers’ Choice™ awards for Hotels, ranking 12th in their list. For the 14th year, TripAdvisor has highlighted the world’s top properties based on the millions of reviews and opinions collected in a single year from travellers around the globe. The hallmarks of Travellers’ Choice winners are remarkable service, quality and value.
Tripadvisor Stated "These awards are based on guest feedback gathered throughout the year, so what sets the winners apart is not just a high standard of service and accommodation, but the fact that they deliver this day in day out."
Hotel Manager, Alan Walls, said “We are very honoured to be named in the Travellers’ Choice top 25 UK Hotels as this award is based on the reviews and opinions of TripAdvisor’s global travel community. Reviews and feedback from our guests are of the utmost importance to us as they allow us to continually exceed expectations and we would like to take this opportunity to thank everyone who has taken the time to share their reviews with us.”
THE BUSHMILLS INN HOTEL & RESTAURANT FINISHES THE YEAR ON A HIGH
The Bushmills Inn is celebrating the end of the year with 3 esteemed awards announced in the month leading up to Christmas for its outstanding hospitality and fine food. These accolades will be added to their list of achievements which also include Hotel of the Year 2015 (Best Place to Stay) which they were crowned in the annual Northern Ireland Tourism Awards earlier in the year.
Once a 17th century Coaching Inn, the luxurious four star hotel was named Best Hotel in Ireland by Best Loved Hotels and Best Golfers Restaurant in Ulster by the Golfers Guide to Ireland, as well as being awarded 4 Silver Stars by the AA.
The Bushmills Inn is one of only two Hotels in Northern Ireland who have been awarded four Silver Stars in the new scheme launched by the AA. The Silver Stars recognise Hotels that have been selected for their superior level of quality, high standards of hospitality, service and cleanliness and hold an AA Rosette award for the quality of their food.
Best Loved Hotel Awards are designed to celebrate and showcase excellence across Best Loved properties throughout Britain and Ireland. The Awards recognise seamless customer service and the generosity of spirit of a Hotel who is prepared to go above and beyond for its guests.
To top off the list, the Hotel and Restaurant were also named as The Best Golfers Restaurant in Ulster in the Golfers Guide to Ireland Annual Awards which recognise leadership roles played by individual Irish Golf Clubs and associated Irish golf interests.
The esteemed accolades are testament to the Hotel’s position as one of Ireland’s and the UK’s most loved hotels which marries traditional charm and boutique luxury to deliver the best in hospitality in the Causeway Coast and Glens area.
Hotel Manager, Alan Walls, said “These are very prestigious awards for us as they have been awarded on the basis of our overall exceptional customer service which is paramount to any hotel stay. We are extremely proud of all our staff who take great pride and show such passion in consistently exceeding the needs of the many guests whom we welcome. None of our success would be possible without the enormous contribution made by the whole team.”
HOTEL OF THE YEAR - BEST PLACE TO STAY
The Bushmills Inn Hotel and Restaurant are celebrating after winning the Best Place to Stay – Hotel of the Year at this year’s Northern Ireland Tourism Awards.
The gala ceremony which took place on 14th May at the Sir William Whitla Hall at Queen's University Belfast, and is regarded as the highlight of the tourism calendar, recognises the most inspirational local accommodation providers and attractions and celebrates the success of the tourism industry over the past year. The 2015 awards spanned nine different categories and had two special awards, reflecting developments and trends within the tourism and hospitality industry.
Speaking on his first official tourism engagement as Minister for Enterprise, Trade and Investment Jonathan Bell said: “Northern Ireland is fortunate to have such a range of ambitious, hard-working and innovative tourism providers, enterprises and stakeholders as demonstrated by the outstanding calibre and range of award winners tonight. This gives me great confidence that Northern Ireland is well equipped to maintain the momentum that has been generated in tourism and that we can continue the drive to increase its economic benefits."
Alan Walls, General Manager at The Bushmills Inn, said “I’m proud and honoured that The Bushmills Inn has been recognised by esteemed industry professionals for this prestigious award. Our team strive for excellence in all that they do and they have a great passion for the product and service they offer so thank you to them all for their dedication and continuous hard work. Alan added “We are very proud to support tourism in Northern Ireland and are delighted to have been recognised as continually offering such warm hospitality to our many guests”.
The Bushmills Inn is named IGTOA Boutique Golf Hotel of the Year
The Bushmills Inn has been awarded the ‘IGTOA Boutique Golf Hotel of the Year Award’ at the 2014 Gala Irish Golf Awards. The event is run each year by the Ireland Golf Tour Operator Association (IGTOA) which is the recognised national representative body for the Irish Golf Tourism Industry and is pro-active in supporting the promotion, growth and development of Irish golf tourism overseas. The glittering gala evening, hosted by CNN Presenter Shane O’ Donoghue, formed part of the 17th National Golf Tourism Conference.held over three days at Knockranny House Hotel and Westport Golf Club.
The Bushmills Inn scoops three esteemed awards for its outstanding hospitality, fine food and promotion of golf tourism.
The Bushmills Inn is celebrating unprecedented success within the hospitality and tourism industry. Once a 17th century Coaching Inn, the luxurious four star hotel was named AA Hotel of the Year for Northern Ireland 2014-15, IGTOA (Irish Golf Tour Operator Association) Boutique Golf Hotel of the Year for all Ireland and Best Regional Restaurant (Ulster) at the YesChef Ireland Awards.
It is only the second time in some 22 years that the AA Hotel of the Year award has been awarded to a hotel in Northern Ireland. Introduced in 1992 and dubbed the ‘Oscars’ of the hospitality industry, the AA Hotel of the Year is the AA’s ultimate accolade for hotels in the UK and is awarded to hotels that are recognised as being outstanding examples in their particular market. The Bushmills Inn fought off illustrious competition to take the title of Best Hotel. Judges noted “the true spirit of Ulster hospitality” on offer at The Bushmills Inn, combined with the “friendly local staff and a myriad of thick walls, oak beams, real turf fires, a gas lit bar and lots of nooks and crannies” that make it a special refuge for guests.
The prestigious accolades are testament to the hotel’s position as one of Ireland’s and the UK’s most loved hotels which fuses traditional charm and bags of boutique luxury to deliver the best in hospitality in an Area of Outstanding Natural Beauty in Northern Ireland.
“I’m proud and honoured that The Bushmills Inn has been recognised by esteemed industry professionals, not just for one, but for three coveted titles that pay tribute to the breadth of service we offer at the hotel”, said Alan Walls, General Manager at The Bushmills Inn. “We’re lucky to be situated in one of the most beautiful corners of the world, surrounded by world class golf courses, and we make it our job to ensure that guests experience top-class facilities that show the best of Northern Ireland, from our welcome to beautiful locally sourced food.”
Alan added: “None of our success could be possible of course without the enormous contribution made by the whole team at The Bushmills Inn who work passionately day after day to deliver excellent service.”
AA Hotel of the Year Award for Northern Ireland 2014-2015
The great and good of the country’s hospitality industry were out in force last night at the AA Hospitality Awards. Twenty four award winners were celebrating after being presented with their coveted titles at the Grosvenor House Hotel on London’s Park Lane. Among the winners were the team at The Bushmills Inn Hotel as it was named AA Hotel of the Year for Northern Ireland.
Introduced in 1992, this award is the AA’s ultimate accolade for hotels in the UK. It is awarded to hotels that are recognised as being outstanding examples in their particular market. From the small family-run hotel to the most ambitious commercial ventures, hotels of every size and style are potential winners. Dating back to the early 1600s when the Coaching Inn was a favourite stop off for saddle sore visitors en route to the Giants Causeway, The Bushmills Inn Hotel has had an interesting and varied history. Today the fully renovated 41 roomed hotel epitomises the true spirit of Ulster hospitality, with friendly local staff and a myriad of thick walls, oak beams, real turf fires, a gas lit bar and lots of little nooks and crannies.
Alan Dunlop, Managing Director of The Bushmills Inn Hotel said, ‘The AA Hospitality Awards are amongst the most prestigious national awards and we are greatly humbled and honoured to have won the AA Hotel of the Year for Northern Ireland this year. Even to have been nominated is an incredible honour, but to have won against such strong competition is amazing. I feel very proud to be recognised by industry professionals for the contribution the The Bushmills Inn has made to promoting tourism on the Causeway Coast. I would like to pay tribute to the enormous contribution made by the whole team at the hotel, without which none of this would have been possible.’
2013 Good Eating Guide launch and awards
The 2013 Portside Publications Good Eating Guide was launched by Mary Mitchell O’Connor TD in Patrick Guilbaud's’s Michelin Star award winning restaurant on Monday June 17. Featuring an eclectic 32 county selection of almost 200 hotels, restaurants, and gastro pubs, the 2013 Good Eating Guide is the 22nd Annual edition in unbroken publication since 1991.
Highlight of the Good Eating Guide launch was the presentation of the 2013 Good Eating Guide awards. Based on restaurant proprietors’ poll taken from within the restaurant industry, the award winners nominations were based on peer group votes cast by members of the restaurant sector for members of the restaurant sector. Sponsored by Tipperary Crystal, each of the award winners received mounted plaques featuring special edition restaurant themed wall plates by Graham Knuttel.
The Award Winner for Best Restaurant in Ulster was Bushmills Inn, Co. Antrim
Pictured Left to Right: Paddy McCarthy Portside Media, Mary Mitchell O’Connor TD, Marty Portside Media, Gordon McGladerry & Alan Walls from Bushmills Inn Hotel
Best Boutique Hotel in Ireland 2012
To mark the 21st. year of the Golfers Guide to Ireland, publishers Portside Publications inaugurated an awards programme for its many golf facility supporters. The Awards recognise leadership roles played by Irish Golf Clubs and associated golf interests on the whole island of Ireland.
The award winners represent a virtual whos’ who of who and what is best in Irish golf, and The Bushmills Inn walked away with the 'Best Boutique Hotel in Ireland' award.
Northern Ireland Tourism Awards 2010
The Northern Ireland Tourism Awards 2010, in association with Diageo Northern Ireland, were launched in January 2010 and the gala presentation ceremony was held in the City Hall, Belfast, on Thursday 3 June 2010.
The event is one of the most exciting and prestigious events within the annual tourism and hospitality calendar.
A capacity audience of 400 leaders and influencers within the industry attended the event.
The Bushmills Inn Hotel was announced as Winner of
'Hotel Accommodation' and highly commended in the category of
This is a very prestigious award open to all establishments in Northern Ireland and we were delighted to have accepted the awards. The Hotel Accommodation category accepted entries from hotel establishments that are committed to excellence in service, customer care and hospitality. The category was hotly contested and was the only one in which four finalists were shortlisted.
Entries for Visitor Inspired were invited from organisations (in private, voluntary or public sectors) that could demonstrate the crucial role that staff play in creating happy customers or visitors - providing them with the best customer care and/or quality experience.
It is a great privilege to have been awarded such an honour in a market that is so important to us. It is testament to the commitment and dedication of our staff.
These awards are a tremendous platform from which to grow and develop, this confirms our commitment to the most important people, you, the customer.
Bushmills Inn wins Hotel of the Year 2009
Hotel of the Year up to 75 rooms was awarded to Bushmills Inn Hotel.
The judges commented that the hotel went beyond expectations in terms of facilities, size of bedrooms and customer service.
Alan Dunlop, from the Bushmills Inn commented:
"We have invested a great deal of time, resources and passion into creating a winning example of Northern Irish hospitality at the Bushmills Inn Hotel and we are absolutely thrilled to win this Award. I believe this Award is a testament to our commitment to the hospitality industry in Northern Ireland and also to the immense efforts of our entire team, who have worked extremely hard to ensure we offer the highest levels of service to our customers,".
Want to Know a Secret
These (Giant’s Causeway) stones certainly top the bill on Northern Ireland’s spectacular Antrim coast, but there are a host of support acts to enjoy too. Ulster is now an ideal choice for a short break with its magnificent scenery, warm hospitality and fine food and drink ...
Shortly after docking we headed for Bushmills, home of the world’s oldest whiskey distillery, which lies midway between the famous Giant's Causeway and Royal Portrush Golf Club.
The award-winning Bushmills Inn, which was to be our base for the next few days, is described as “a living museum of Ulster hospitality”. It is also, without doubt, among the finest hotels I have ever stayed in. The 19th century coaching inn’s charm is typified by it’s warm, welcoming atmosphere, cosy turf log fires, stripped pine, oak beams, Victorian oil lamps and a circular library with it’s intriguing secret room. The 32 individually-designed bedrooms are all extremely comfortable and the hotel’s restaurant serves a hearty Ulster Fry breakfast and, all day, a selection of traditional dishes prepared with fresh local produce, allied to an extensive reasonably-priced wine list. Every evening we anticipated rocking gently in a wooden armchair beside the log fire choosing from a leather-bound menu featuring locally smoked salmon from Glenarm, Beef St Columb flambéd in Bushmills whiskey, or fresh salmon caught in the River Bush, within casting distance of the hotel. But there were so many other highlights...
Romance ‘n the Stones
Sunday Mail - 20th August, 2006
Mail writer George Welsh drives along a spectacular coastal route in Ireland to discover the Bushmills Inn Hotel.
A secret room to uncover – and real gas lighting in a Victorian bar. Quirky things like these make Ireland special. Few come quirkier than the Bushmills Inn, near the Giant’s causeway.
The hotel in the village of Bushmills, boasted a secret room. But where the heck was it? My wife and I hunted the many nooks and crannies of this restored old coaching inn. Without giving the game away too much, we pushed a little bookcase which silently swung open into a beautiful hidden library, with antique books that belonged to the owner’s family.
Secret out, we were off to the inn’s old bar where gas mantles are preserved to provide smoochy lighting. Each bedroom is wonderfully original with beams, antique furniture, and some have four posters. No wonder it was named among Britain’s Top 20 romantic hideaways.
A Canadian guest left this comment “You hope it rains all day so you have an excuse to snuggle indoors.” But we were in a blissful heat wave!
The dining room is a delight – “new Irish” cuisine enjoyed within cosy, high walled booths. I recommend the onion soup with Guinness and cheese croutons and a fillet steak flamed in Bushmills whiskey.
We loved the ease of arriving at the Causeway coastal route. The route has 120 miles of stunning scenery from Lough Foyle to Belfast Lough...